Complaints Procedure

Whilst every effort is made to ensure that service users are satisfied with the services they receive, we do realise that from time to time complaints may arise and the Agency has a written Complaints Procedure, a copy of which can be obtained from our offices upon request.

In the first instance the complaint should be reported to the Registered Manager of the Agency:-

Jane Slater
Registered Manager
All About Care (South West) Ltd
66 Dorchester Road
Weymouth
Dorset DT4 7JZ
Telephone : 01305 261177
Fax : 01305 261515

The Registered Manager will acknowledge receipt of your complaint within seven days and then carry out a detailed investigation of the circumstances surrounding the complaint. You will then receive a letter detailing the outcome of this investigation within the next fourteen days. If your complaint is upheld then the relevant action will be taken and you will be informed in writing of the outcome. We will strive to learn and continually improve our service.

Should you feel that your complaint has not been dealt with to your satisfaction you should refer the matter to:-

Peter Cotterill
Responsible Individual
All About Care (South West) Ltd
66 Dorchester Road
Weymouth
Dorset DT4 7JZ
Telephone : 01305 261177

Whilst we hope that we are able to deal with any complaints you may have in a professional and fair manner if you are still not satisfied you may refer the matter to:-

Care Quality Commission
Citygate, Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone : 03000 616161

Adult & Community Services
Dorset County Council
County Hall, Colliton St.
Dorchester
DT1 1XJ
Telephone : 01305 224322

General Social Care Council
Goldings House, 2 Hay's Lane
London
SE1 2HB
Telephone : 020 7397 5100