Quality Assurance

It is our aim to ensure that the services we provide are of the highest quality and tailored to the individual choices of each service user. We will constantly seek feedback from our service users and staff to ensure quality and Outcomes are achieved.

Service Users will receive an annual survey asking for comments on what we do well and what we could improve. We do not ask for names in order to enable an honest response.

All staff receive one to one supervisions with the Registered Manager or Health care Services Manager at least every three months and an overall appraisal of their work every twelve months. This gives staff an opportunity to discuss any issues which affect their work and to make suggestions for improvements to the way we do things.

All staff are monitored at regular intervals by senior care staff or management whilst performing care tasks in service users’ homes and agreement from service users to undertake this monitoring is always sought prior to any visit taking place.

Because we place such importance on quality we also undertake quality monitoring visits to each service user’s home every three months. This allows service users to discuss any issues which they may have and to make suggestions on how we may improve or adapt the services we provide to further enhance the quality of our practices.