Services User Guide

Our comprehensive service includes the following support:-

  • Personal care; washing, bathing and dressing
  • Shopping and meal preparation
  • Prompting medications
  • Cleaning
  • Laundry

We will visit each potential service user to identify and agree thorough support planning prior to the commencement of services. From the information you give us we will then, in full consultation with you, produce a Plan of Support and Care detailing your agreed goals and choices and support objectives, identifying your strengths, likes and dislikes.

Your Plan of Support and Care will be regularly reviewed with you when you achieve a goal or agree a new objective. Staff have full and up to date information to enable them to deliver the appropriate support. All service users have the right to request a meeting for amendments/changes to their Support and Care Plan.

All our staff are fully trained and assessed as competent in the following subjects:-

  • Health & Safety
  • Manual Handling
  • First Aid
  • Fire
  • Safe Food Hygiene
  • Infection Control
  • Medication Administration
  • Adult Safeguarding

A high percentage of our staff hold an NVQ in Health & Social Care and several are working towards the Qualifications Credit Framework.

All staff are checked against the records held at the Criminal Records Bureau and the Independent Safeguarding Authority list.

All About Care has comprehensive policies and procedures in place to guide its staff, protect service users and ensure that we deliver the best possible care.

Our policies include:-

  • Adult Safeguarding and Deprivation of Liberty Safeguards
  • Health & Safety
  • Moving & Handling
  • Complaints
  • Training & Staff Development
  • Confidentiality
  • Quality Assurance
  • Data Protection
  • Confidentiality
  • Equal Opportunities
  • Provision of Non-discriminatory Practices
  • Human Rights

All policies are reviewed annually.

In order to ensure that the services we provide are of the highest quality we will constantly seek feedback from service users and care staff. Any issues raised will be acted upon promptly.

All staff are monitored at regular intervals by senior care staff or management whilst performing care tasks in service users’ homes and agreement from service users to undertake this monitoring is always sought prior to any visit taking place.

In addition, all care staff attend supervisions with the Registered Manager or Health Care Services Manager every three months. At these meetings staff are encouraged to advise of; any difficulties they may have in relation to their job role, any improvements or additional services we may be able to offer, any issues affecting the proper performance of their duties or any issues raised by service users with care staff that have not been passed to management previously.

Staff also attend an annual appraisal with the Registered Manager or Health Care Services Manager.

Because we place such importance on quality we also undertake quality monitoring visits to each service user’s home every three months. This allows service users to discuss any issues which they may have and to make suggestions on how we may improve or adapt the services we provide to further enhance the quality of our practices.

Whilst every effort is made to ensure that service users are satisfied with the services they receive, we do realise that from time to time complaints may arise. The Agency has a written Complaints Procedure, a copy of which can be obtained from our offices upon request.